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Treating your pet as one of the family 

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Covid-19 Update 16th August 2021

We remain committed to keeping you safe, whilst continuing to care for your pet!

We have really missed having you in the building with your pet, and will now be able to welcome you in and chat face-to-face once again. However, whilst the Government has lifted most restrictions and many people are vaccinated, Coronavirus still remains a very real threat to everyone’s health. Therefore we are not yet able to “work as normal”. Instead, we will be managing controlled access within our buildings, for everyone’s safety.

At our Broad Lane and Balsall Common sites, we ask you to use the Intercom or ‘phone-in to inform us that you have arrived, and please remain in your car until we invite you in with your pet, and we have a one way system in place to minimise the mixing of people. At Radford Road, we will further advise you upon arrival. At all of our sites, just one person will be allowed into the building with your pet, and we ask you to please wear a face covering.

Alternatively, if you still prefer not to come in with your pet, please use the Intercom or ‘phone in to Reception upon arrival to give them your mobile number and ask for the vet to ring you. We will then bring your pet in with one of our assistants to hold them, and speak to you on the telephone.

If you have ordered medication dispenses/prescriptions, we will ‘phone you for payment when it is ready, and ask you to use our Intercom or ‘phone-in when you arrive to collect it. Repeat medication is most easily ordered by clicking on the orange "order a prescription" tab above.

All 3 of our sites are open ​their usual hours, but we kindly ask for your patience because everything takes longer with the way we are working, and we still have to juggle emergencies alongside routine cases, just as we always have. We will continue to assess and prioritise appointments and operations on a case-by-case basis, and some routine procedures may have to be booked several weeks in advance whilst we manage the backlog that built-up when our services were limited by the various Lockdowns and the effects of Test & Trace.

Please do not attend the practice if you are symptomatic, self-isolating or shielding – instead you will need to ask somebody else to bring your pet in to us, or a telephone appointment may be appropriate.

Thank you for your support over the last 18months, and we look forward to seeing you!

Since being established by Roy Hands back in 1969, Broad Lane Vets has been trusted by generations of Coventry pet owners. With Elly Pittaway, Aidin Walls and Alison White now at the helm, the practice may have grown significantly over the years, but we are proud to remain independent with traditional values, and be very much a part of the local community. Our team of caring, experienced veterinary professionals make full use of the latest advances in veterinary medicine to look after your pet's health. And we are still passionate about treating your pet the way they should be - as one of the family.

Elly Pittaway BVSc MRCVS, with

Elly Pittaway BVSc MRCVS, with "Stumpy"

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